Customer Service Representative Job at Ablaze Consultancy

Ablaze Consultancy is a dynamic and results-driven firm specializing in recruitment, consulting, and leadership training. We are committed to helping organizations build strong teams by connecting them with top talent and providing strategic business solutions that drive growth and excellence.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N130,000 - N150,000 per month. 

Method of Application 
Interest and qualified candidates should send their CV to: consultancyablaze@mail.com using the Job Position as the subject of the mail.