Customer Service Representative Job at Sudo Africa

Sudo Africa is an open API platform that allows you to issue payment cards with powerful financial features. Build in minutes, launch in days.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Wuse, Abuja (FCT)
Employment Type: Full-time

Responsibilities
As a Customer Service Representative at Sudo Africa, your primary duties include:

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Provide accurate information about the company’s fintech products, services, and policies.
• Assist customers with onboarding, troubleshooting, and transaction-related issues.
• Escalate complex cases to the appropriate departments while ensuring timely resolution.
• Maintain accurate records of customer interactions in the CRM system.
• Gather feedback and insights from customers to help improve service delivery and product development.
• Meet individual and team performance targets, including response time, resolution rate, and customer satisfaction.
• Educate customers on self-service options and promote product features where relevant.

Requirements

• Bachelor’s degree in Business, Communications, or a related field (HND acceptable).
• 1 - 2 years of experience in customer service, preferably within fintech, banking, or technology.
• Excellent communication (oral and written) and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office Suite and familiarity with CRM and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Enthusiasm to learn about fintech products and services.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to change.
• High level of professionalism, patience, and empathy.

Method of Application
Interested and qualified candidates should send their CV and cover letter as one PDF document with contact details via email to: hr@sudo.africa using the Job Position as the subject of the mail.

Note

• Sudo is an equal opportunities employer committed to diversity and inclusion.
• All qualified candidates, regardless of age, sex, ethnicity, race and religion, is encouraged to apply.
• Please note that only shortlisted candidates will be contacted.