Customer Service Representative Job at WorQulture
WorQulture - Our client, a top-tier baking and confectionery store, is recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lekki Phase 1, Lagos
Summary
- The Customer service representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.
Description
- The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
- You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.
- If you have what it takes to be hands-on, use your initiative and charm the socks off customers then you should apply.
Duties and Responsibilities
- Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.
- Own overall relationship with customers
- Ensure retention and satisfaction of all customers
- Deliver the highest level of professional service to customers
- Develop and update client related reports.
- Understanding key customer individual needs and addressing these.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Managing the company's social media handles.
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
- Schedule and conduct status meetings with appropriate development resources and customer.
- Maintain complete and accurate customer correspondence data.
- Keeping customers updated on the latest products in order to increase sales.
- Negotiate and manage agreements through the business contract process.
- Identify and develop problem solving methodologies to resolve customer issues.
Requirements
- Bachelor's Degree / OND / HND
- 1-3 years of Experience in customer relations or any other relevant role
- Strong written and verbal communication skills
- Excellent problem-solving skill
- Detail-oriented
- Demonstrate ability to increase customer retention and satisfaction
- Strong interpersonal and customer relation skills
- Ability to work effectively with minimal supervision
- Strong organizational skills
- Proficiency in all Microsoft applications.
- Excellent time management, project organization, and follow-through skills.
- Positive attitude focused on customer satisfaction.
Method of Application
Interested and qualified candidates should send their CV to: careers@worqulture.com using the Job Position as the subject of the mail.
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