Customer Service Representative (Transport & Logistics) Job at GUO Transport Company Limited

GUO Transport Company Limited is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Transport & Logistics)
Job Location: Benin City, Edo
Employment Type: Part-time

Role / Responsibilities
Transport:

• Check and validate all passenger payments for tickets/luggage and issue boarding passes.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Demonstrate innovation and creativity in the execution of all duties.

Logistics:

• Process customer requests, parcel registration/collections and keep updated customer records.
• Provide accurate, valid and complete information to customers.
• Escalate all exceptions for resolution.
• Resolve customer complaints via phone calls and emails.
• Manage and track inbound and outbound items on a daily basis.