Customer Service & Social Media Representative Job at Solutions Consultancy

The Solutions Consultancy - Our client, a growing lifestyle retail brand, is recruiting to fill the position below:

Job Position: Customer Service & Social Media Representative

Job Location: Kado, Abuja
Employment Type: Full-time
Working Days: Monday – Saturday
Time: 9:00 AM – 7:00 PM

About the Role

• Our client is seeking to hire a Customer Service & Social Media Representative. This is a full-time, in-store role for smart and dedicated individuals who are passionate about retail, customer experience, and social media.
• We are looking for fresh graduates (BSc, HND, OND) who are eager to gain hands-on experience in a fast-growingretail environment.

Key Responsibilities

• Attend to walk-in customers and online inquiries via WhatsApp, phone, and email
• Manage daily customer service needs across all channels
• Schedule and publish basic content on social media platforms
• Engage with customers online and respond to comments or messages
• Coordinate with vendors to confirm stock availability, deliveries, and restocking
• Assist with basic eCommerce operations, including processing and tracking orders

Requirements

• A minimum of OND, HND, or BSc in any field
• Must reside in or around Kado, Abuja (applicants living far from the location will not be considered)
• Strong communication and interpersonal skills
• Familiarity with Instagram, WhatsApp Business, and basic social media tools
• Basic knowledge of eCommerce and online retail customer behavior
• Detail-oriented, organized, and customer-focused
• Willingness to work in a fast-paced retail setting.

Salary
N50,000 - N70,000 per month (includes transport and data stipend). 

Note: Only serious applicants who meet the location and qualification criteria will be contacted.