Customer Service Supervisor Job at Paykobo

Paykobo.com is a leading e-commerce retailer that is into manufacturing, marketing and sales of data card and sales of wide ranges of technology products. Also, helps customers with sourcing technology requirements from all over the world. The company has served and is serving over 200million customers and more.

We are recruiting to fill the position below:

Job Position: Customer Service Supervisor
Job Location: Lagos
Job type: Full time

Job Description

• Helping to develop and implement customer service policies in an organisation.
• Finding ways to measure customer satisfaction and improve services.
• Ensure customer satisfaction and provide professional customer support.
• Managing a team of customer service staff.
• Keeping accurate records of discussions or correspondence with customers
• Handling face-to-face enquiries from customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Job Requirements

• Strong analytical skills with ability to develop strategies, tactics and measurable implementation.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• B.Sc/HND in Business Management or any related field.
• 2-3years experience working with customer support.

How to Apply
Interested and qualified candidates should send their Application Letter and CV to: humanresources1@paykobo.com.ng using the job applied for as the subject of application.