Customer Services Manager Job at Globalclique Resources

Globalclique Resources - We came around in 2012 based on the need to bring innovation to service delivery in the Nigerian business environment - We started as a web-based solution organization. In recent times, we expanded our operations to GIS Support and IT Solution for organizations in real estate, urban planning, engineering, surveying and other key players in the built environment.

Globalclique is innovation-driven, we are passionate about adding values and touching lives through innovative IT solutions. Our mission is to support societal advancement through the deployment of innovative IT solutions to dimensional human problems. We continue to strive as a Think Tank in deploying IT solutions to dimensional human problems.

We are recruiting to fill the position below:

Job Position: Customer Services Manager
Job Location: Lagos
Employment Type: Full-time

Job Brief

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements

• BSc Degree in Business Administration or related fields.
• 1 - 3 years of work experience.
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation.

Salary

• N60,000 - N100,000 monthly.

Method of Application
Interested and qualified candidates should send their Applications to: globalcliqueresources.net@gmail.com using the Job position as the subject of the mail.