Customer Success Lead Job at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Position: Customer Success Lead
Job Location: Lagos
Employment Type: Full-time
Opebi, Ikeja. Lagos

Responsibilities

• Customer retention and internal sales.
• Improve ongoing customer relationships and networking.
• Review customer's complaints and concern and seek to improve the experience.
• Prepare reports and presentations with statistical data, as assigned.
• Implement success programs, contribute to sales and minimize churn.
• Upsell the company's product/services with the brand image.
• Excellent interpersonal skills, with the ability to communicate effectively with clients and management.

Requirements

• HND / Bachelor’s Degree or Master's Degree in Sales / Customer Service/Communications/Business Administration or other related fields.
• Relevant experience (3 - 7 year) as a customer success lead is an advantage
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Strong negotiation skill.
• Excellent organizational and time-management skills
• High computer literacy and ability to learn new software.
• Candidate must be within the age bracket 25 - 45years
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.
• Must have NYSC Discharge Certificate/Exemption letter.
• Must reside in Lagos preferably mainland axis.

Salary Range

• N100,000 - N150,000 per month.
• Benefits: HMO Coverage & Pension