Customer Success Representative Job at LifeBank

LifeBank is a health care technology and logistics company based in Lagos Nigeria. It is a health startup that facilitates the transmission of blood from labs across the country to patients and doctors in the hospitals. It was founded in 2016 by Temi Giwa Tubosun.

We are recruiting to fill the position below:

Job Position: Customer Success Representative
Job Locations: Port Harcourt - Rivers, Ibadan - Oyo and Jos - Plateau
Employment Type: Full-time

Roles and Responsibilities

• Work with the marketing a to prepare and deliver suitable sales pitches, proposals and presentations to Active LifeBank customers
• Ensure Retention of all assigned Active customers
• Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned Active Customers
• Prepare and follow up on territorial sales forecasts on a weekly and monthly basis for Active customers.
• Establish, develop and maintain positive business and Active customer relationships
• Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
• Stay informed about the activities of health services in assigned particular area.
• Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external Active and key customer issues.
• Reporting, tracking and Resolution of Active Customers issues
• Provide daily call reports as well as weekly and monthly report of sales efforts to Active customers in marked sales territory
• Regularly follow up with active hospitals to ensure theysign up and are using the app to placing orders
• Resolve Active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Perform other duties as assigned
• Ensure all assigned KPIs are achieved.

Roles and Responsibilities

• Work with the marketing a to prepare and deliver suitable sales pitches, proposals and presentations to Active LifeBank customers
• Ensure Retention of all assigned Active customers
• Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned Active Customers
• Regularly follow up with active hospitals to ensure theysign up and are using the app to placing orders
• Resolve Active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
• Stay informed about the activities of health services in assigned particular area.
• Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external Active and key customer issues.
• Prepare and follow up on territorial sales forecasts on a weekly and monthly basis for Active customers.
• Establish, develop and maintain positive business and Active customer relationships
• Reporting, tracking and Resolution of Active Customers issues
• Provide daily call reports as well as weekly and monthly report of sales efforts to Active customers in marked sales territory
• Perform other duties as assigned
• Ensure all assigned KPIs are achieved.

Requirements

• Interested candidates should possess a B.Sc Degree / HND
• 1-2 years of Key account and Customer Experience management experience
• 1-2 years of experience in direct sales in the Pharma and healthcare industry
• Experience in the medical or Pharma industry is a plus.

Skills and Abilities:

• Good organizational skills and results driven
• Highly Self motivated
• Highly analytical with a drive for numbers
• High level of professionalism
• Excellent selling, communication and negotiation skills.
• Good written and verbal communication skills
• High proficiency in MS Office Suite
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Personal Attributes:

• Have a deep desire to work in the startup industry
• Sociable and friendly
• Confident and pleasant
• Loves a challenge

Work Environment:

• field visits to Clients sites
• Will be required to write proposals and reports
• Will be required to work overtime, on weekends and travel if necessary

Reporting Structure:

• Will report to the Customer Success Manager.

Benefits
Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees.

• Health Insurance
• Focused caring team members.
• Accelerated growth.
• Salary: The salary for Port Harcourt and Ibadan isN100,000 gross while Plateau - N80,000 gross.

Method of Application
Interested and qualified candidates should send their updated CV and Cover Letter to: team@lifebank.ng using the Job Position as the subject of the mail.