Customer Support Agent Job at Leatherback
Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries. We provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world.
We are recruiting to fill the position below:
Job Position: Customer Support Agent
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Client Engagement
Job Description
- Provide prompt and courteous customer support through various communication channels (phone, social media, email, and chat).
- Escalate complex cases to higher tiers of support as needed.
- Maintain accurate records of customer interactions and transactions.
- Address customer inquiries, resolve issues, and provide appropriate solutions in a professional and empathetic manner.
- Collaborate with cross-functional teams to ensure seamless resolution of customer concerns.
Requirements
- Minimum educational requirement: HND holder or BSc holder
- Previous experience in customer support or related fields is preferred.
- Strong communication and interpersonal skills are essential.
- Proficiency in using support tools and CRM software is an advantage.
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