Customer Support Officer Job at Parkway Project Limited
Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate and, retail banking services.
We are recruiting to fill the position below:
Job Position: Customer Support Officer
Job Location: Yaba, Lagos
Employment Type: Full-time
- Provision of first level helpdesk support for product offerings
- Receive, document, and resolve clients/subscribers' complaints.
- Escalate clients/subscribers' complaints as applicable to support or help desk.
- Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
- Maintain appropriate logs of operational activities
- Professional management of Incoming and Outgoing correspondence via telephone & Post mail
- Professional reception & attendance to guests & visitors.
- Collate and provide a report to the appropriate unit
- Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.
- Bachelor's Degree qualification.
- 1 - 2 years Experience.
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the "Job Title" as the subject of the email.
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