Customer Support Officer Job at VividTech solutions and services
VividTech solutions and services, the foremost messaging service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers to subscribe to our services for special alerts and notifications.
We are recruiting to fill the position below:
Job Position: Customer Support Officer
Job Location: Surulere, Lagos
Employment Type: Full-time
Responsibilities
- Ensure prompt response to customers' requests and enquiries at all times and across all channels
- Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
- Ensure customer satisfaction and provide professional customer support.
- Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
- Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
- Provide first-level technical support services.
- Monitor and maintain customers database.
Requirements
- Candidates should possess an OND qualification.
- A minimum of 2 years of work experience.
- A female is required.
Salary
N25,000 - N30,000 monthly
Method of Application
Interested and qualified candidates should send their CV to: bmacaulay@xplugng.com using the Job Title as the subject of the mail.
Note: This position is for females only and for Surulere and axis only.
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