Customer Support Specialist Job at Natural Girl Wigs

Natural Girl Wigs is a hair science lab that develops the famous ReXI™ Lab Made Hair and builds delightful hair brands that ride on the strength of our innovative ReXI Lab Made Hair technology. We bring ethical and stylish Instant Glam to millions of women worldwide.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist
Job Location: Yaba, Lagos
Employment Type: Full-time

Summary

• We're looking to hire a smart person that has great attention to detail, good writing skills, high level of empathy, and the ability to use a computer and understand how technology works super well.
• We have a 2-step interview process (written application/case study, and an interview). We're invested in hiring the best candidates.
• This position is full time onsite and our location is Yaba, Lagos

Role description

• Responding promptly and professionally to customer inquiries and complaints via various channels (email, phone, social media chats)
• Assisting customers with order placement, modifications, and product information.
• Proactively manage the customer communication from item dispatch to arrival at the destination
• Coordinating with the store operations team to ensure accurate and timely delivery.
• Resolving customer complaints in a timely and efficient manner.
• Log daily reports to track work performance.
• Manage communication with our last-mile delivery partners
• Find opportunities to upsell customers and close sales.
• Monitoring customer interactions to ensure a consistent and positive customer experience

Job Requirements

• Attention to detail
• Experience doing customer service work is an additional bonus
• Ability to use a computer and understand how technology works
• Proficient in making calls to assist customers effectively
• Ability to find simple ways to improve ordinary things
• Proper written and spoken English
• Ability to self-manage themselves
• Effective communication skill

Benefits

• Internet allowance
• Health Insurance
• Access to learning resources & opportunities
• Paid time off
• Employee discounts / loans

Note

• Click on this typeform link to apply, the link also contains a case study that you are to work on.
• After completion of the case study, go back to the typeform to submit:
• If you're successful in the test, we will reach out to you to schedule a final interview
• Only qualified candidates will be contacted.