Customers / Corporate Services Officer Job at Alan & Grant

Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the position below:

Job Position: Customers / Corporate Services Officer

Job Location: Lagos

Job Summary

• To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• To assist customers in finding and purchasing the required merchandise, leveraging the showroom display environment and to encourage customers to purchase products.
• And also effective and efficient administration of the Showroom including its facilities.

Key Tasks and Responsibilities
Client Services:

• Understand and address customer needs through various channels.
• Recommend and assist in locating the right products.
• Respond promptly to inquiries and resolve complaints.
• Obtain and evaluate relevant information for inquiries and complaints.
• Perform customer verifications and process orders.
• Manage customer accounts and keep records of interactions.

Product Knowledge and Sales:

• Describe product features, benefits, and usage.
• Answer queries regarding products, warranties, and delivery options.
• Provide information on financing, pricing, and special orders.
• Maintain sales records and update pricing information.
• Arrange and display products effectively.

Social Media Management:

• Regularly update and maintain all company social media platforms.
• Utilize social media to drive sales of company products.

Internal Coordination:

• Coordinate with internal departments to drive sales.
• Liaise with business development team to support sales efforts.

Administration:

• Maintain showroom cleanliness and organization.
• Assign and monitor administrative tasks among office staff.
• Monitor office supplies inventory and handle acquisitions.
• Implement and enforce office policies and procedures.
• Analyze internal processes and suggest improvements.
• Ensure a safe and secure working environment.

Human Resources Support:

• Assist HR manager in handling staff issues at the head office.

Requirements

• Possess an OND, HND or Bachelor's Degree
• Proficiency in Information Technology
• Excellent communication and customer service skills
• Patience, adaptability, and initiative
• Strong persuasion abilities
• Understanding of customer service and sales principles
• Relevant product knowledge and training
• Experience in retail, customer service, or sales
• Basic understanding of business administration
• Ability to handle stress with a high energy level
• Commitment to integrity
• Proficiency in Information Technology and Digital Marketing.