Digital Customer Care Representative Job at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Position: Digital Customer Care Representative

Job Location: Nationwide
Industry: Manufacturing
Catagory: Other


  • Digital Customer Care Rep will team up with the commercial teams to contribute to the improvement of the digital experience of trade partners in Nigeria.
  • Build strong relation with the customers
  • Activate & Onboard new joiners to the App
  • Execute defined Hypercare plan for all new joiners
  • Daily coverage (Remote & Physical) of customers within assigned area
  • Visit customers to resolve issues requiring physical support
  • Responsible for optimizing customer performance to drive and increase the overall objectives (Active, Response and Success rates)
  • Collect customer feedback
  • Recommends initiatives and changes to improve quality of service for the unit

Job Requirements
We are looking for a candidate who fulfill these requirements:

  • Bsc/HND
  • Not less than 1 year post NYSC experience
  • Not more than 30 years

HMO Pension Leave allowance Other Benefits

Click here to Apply