E-commerce Manager Job at Polo Limited
Polo Limited is Nigeria's foremost luxury goods company retailing high-end brands watch and jewellery brands. Established in 1987, Polo Limited is driven by the mission to serve and with a passion for excellent customer service, it has continued to redefine and refine retailing of luxury products in Nigeria.
We are recruiting to fill the position below:
Job Position: E-commerce Manager
Job Location: Lagos
Employment Type: Full-time
Job Description
- Manage a team and responsible for all day-to-day operational aspects of the Ecommerce channel (desktop, mobile, table), including inventory management, merchandising, contents publishing, product information, user experience, order fulfillment, shipping methods, payment methods, customer service & housekeeping
- Deliver the annual sales, margin and EBITA identified in the strategic plan for the region
- Deliver consistent brand and user experience for all on-line platforms (desktop, mobile, tablet)
- Define the Ecommerce requirements (toolbox, site experience, services, etc) necessary to meet business goals
- Maintains Ecommerce planogram, monitoring replenishment and demand (out of stock notification) opportunities, adjusts stock levels and plans for incremental needs
- Partners with cross-functional team to ensure all images, product launches, product placements and copy are accurately represented and are in alignment with overall strategies
- Monitors customer service and fulfilment issues. Partner with Customer Service to resolve escalated issues in a timely and efficient manner. Manages relationship and SLAs with Customer Service, Fulfillment Center, and Platform vendor
- Work closely with Marketing team by supporting with data to create more effective marketing on a country-level and regional-level basis, considering cultural customs, seasonal issues, local events etc
- Troubleshoots and resolves issues with data feeds, integrations, site tags, and other aspects of the website environment. Builds strong working relationships with service providers and system integrators
- Other ad-hoc duties as assigned
Required Education and Experience
- BSc or MSc in Marketing, Business Administration or related fields.
- Extensive experience in E-Commerce in Nigeria
- Experience in techniques and practices related to online retailing and web merchandising.
- Extensive knowledge of website management
- Expert written and verbal communication
- Proficiency in MS Office Suite.
- Market research and analysis
- Strong work ethic
- Integrity, interpersonal skills and teamwork
- Passion for the luxury industry
- Experience in using data analytics tools E.G: google data studio, Office suites
- Experience with STO Management
Method of Application
Interested and qualified candidates should send their CV to: Careers@pololuxury.com using the Job position as the subject of the email.
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