Employment Opportunities at KONGA


Konga - We are Nigeria’s largest online mall and have been in operation for over 7 years. Some of our major feats are winning Great Place to work awards two years in a row, winning an award for The Place Most Millennials would like to work and according to Forbes in 2015, 2nd Most Innovative Company in Africa. Our culture and values, in a nutshell, speak to placing our customers as a priority, working hard, being passionate about what we do (and having fun in the process!) and teamwork

. Our Company is full of ordinary people with extraordinary minds who desire to do extraordinary things!

We are recruiting to fill the position below:

Job Position: Delivery Experience Associate

Job Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Operations Manager

Job Responsibilities

  • This position is designed to provide a full line of driving safety and compliance-related education and training services to Delivery Associates in support of the goals and objectives of Konga Food.
  • Provide practical and theory based rider training and development to enhance individual risk awareness and riding skills, and promote the benefits of a positive rider attitude to reduce driver risk.
  • Provide information on trainee performance and driving development needs
  • Develop a good working knowledge of Quality Assurance process including course evaluation to enable the team to meet all objectives.
  • Track all fleet incident report relating customer delivery experience and satisfaction
  • Supervision  and reporting of fleet condition and maintenance

Job Requirements

  • Hands on Safety & Compliance experience in the Transportation industry an asset
  • Experience in the provision of light riding coaching and development
  • Excellent interpersonal skills
  • Excellent training skills,
  • Proficient in Microsoft Office - Excel, Word skills is must
  • Good communication skills.

Job Position: Order Dispatch Supervisor

Job Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Operations Manager

Responsibilities

  • Scheduling riders in 1 minute
  • Assigning and re-assigning order to free riders on the App
  • Reassign riders within clusters / hubs
  • Follow up / monitoring delayed order on riders app
  • Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
  • Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer's issues
  • Attempt to persuade customers to reconsider cancellation
  • Ensuring proper education and communication are disseminated among riders in the community".

Requirements

  • 1+ years experience in various fields of customer service, supply chain
  • Process-oriented,well-organized with a high level of attention to details
  • Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
  • Ability to articulate the right findings using the data
  • Advanced knowledge in word, excel & PowerPoint
  • Excellent communication skills and flexibility to work in different environments
  • Detailed oriented personality.
  • Strong people leadership.

Job Position: Customer Service Executive

Job Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Head of Customer Experience

Job Description

  • We are looking for passionate Customer Service Executives.
  • Successful candidates will make and receive calls from prospective and existing customers, process orders, handle customers’ enquiry, requests and complaints.

Job Requirements

  • Fresh Graduates
  • Smart and Personable
  • Good written and verbal communication skills
  • Must be computer literate
  • Must have completed NYSC.

Method of Application
Interested and qualified applicants should send CV to: careers@konga.com with the subject matter captured as “Delivery Experience Associate”.

Click here to Apply