Employment Opportunities at Softcom Limited

Softcom was established in 2007 with a mission to “connect people and businesses with meaningful innovation”. A technology company which aims to solve problems that will connect people and businesses to value that ultimately improves their lives. We want our products to enable inclusion and growth for people and businesses in Africa.

We are recruiting to fill the position below:

Job Title: Field Engineer (Eyowo)

Location: Ikeja, Lagos

Description

• Field Engineers are to deliver on all aspects of a product life cycle, including short and long-term development, marketing, and training.
• Field Engineers interface with product managers and clients to determine the product’s future direction as well as how potential customers will find the product helpful.
• You will be a member of the Retail team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the products they need to build and manage their businesses.
• You'll serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for our merchants and their customers.

Responsibilities

• Coordinate with sales to support new product developments and existing product enhancements.
• Work with the product management team in the performance analysis of products and enhancements.
• Work with the retail team in product promotional activities.
• Onboard, deploy, and train customers leads on the respective products.
• Analyze industry trends and market demands to recommend product enhancements.
• Work with the support team to provide product support and assistance to customers.
• Maintain documentation for all support activities including product development, enhancement, engineering, and marketing activities.
• Provide product training to staff and customers.
• Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions.
• Guide support team in addressing customer problems within an established response time.
• Analyze customer suggestions and recommend product revisions.
• Support Sales RM in identifying new customers and retaining existing customers for business growth.
• Document support activities, customer issues, and resolutions for reference purposes.
• Knowing our products inside and out so that you can answer questions.
• Ensure customer satisfaction and provide professional customer support.
• Identify the retailer’s needs and help them understand and use specific features.
• Ability to deliver on target

Requirements

• HND or BSc Holder
• Past experience as a field sales engineer.
• Technical troubleshooting and analytical skills.
• Knowledge with banking and POS business.
• Ability to work independently and as a part of the team while in different locations.
• Willingness to use any means of transportation in visiting location.
• Experience in a client-facing role with a track record of top performance
• Computing knowledge and skills e.g Microsoft excel etc.
• Excellent customer service.
• Possess good presentation skills.
• Excellent written, oral, and verbal communication skills.
• Persuasion and negotiation skills.
• Ability to work under minimal supervision.
• Technical troubleshooting and analytical skills.
• Ability to maintain confidentiality with customer records.
• Ability to use logic and reason to identify the strengths of targeted businesses

Interested and qualified candidates should: Click here to apply

Job Position: Digital Sales / Analytics Manager

Job Location: Ikeja, Lagos
Category: Digital, Retail & Experiential

Description

• We are looking for a Digital Sales/Analytics Manager for our Digital department within our DRE division.
• The Digital Sales/Analytics Manager will develop, implement, track and optimize our digital marketing campaigns across all digital channels.
• You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution.
• Digital marketing managers will work with the marketing team, supporting teams, and vendors to launch campaigns on time and on budget to meet and exceed sales targets.

Goals:

• The Digital Marketing/Analytics Manager is expected to achieve the following goals:
• Meet and exceed sales targets from finding new business and upselling existing accounts
• Increase TOMA and customer satisfaction for the products under their jurisdiction

Responsibilities

• Build the marketing roadmaps for all products. Plan and execute all digital marketing, including SEO / SEM, marketing database, email, social media and display advertising campaigns
• Lead and manage a team of Product Marketing Managers on go-to-market strategies, including articulating our value propositions, key messaging development and tactical channel plans, ensuring that all customer-facing teams are on-message and maximizing each channel
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs), forecasting and tracking key digital and customer-related metrics.
• Identify trends and insights, and optimize spend and performance based on the insights
• Build and maintain strong, long-lasting customer relationships leveraging available tools like CRMs
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Collaborate cross-functionally with Sales, Brand and Products team
• Perform competitor analysis toward an increased market share.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Requirements

• At least 7 years of working experience at an innovations company, in the digital field or technology industry
• Solid knowledge of analytics tools
• Knowledge of the digital and technology space is required
• Experience managing a team of Product Marketers, creative team, and Account Manager
• Experience working with marketing analytics, and CRM software (e.g. Intercom, Zoho CRM or HubSpot)
• Further degree (MSc / MBA) in Information Technology, Management, Finance and Sales-related field
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Ability to Cross Sell / Upsell

Interested and qualified candidates should: Click here to apply

Job Position: Graphic Designer

Job Location: Ikeja, Lagos

Description

• The role of a graphic designer is to create designs that showcase our brand’s message with high visual impact.
• With a combination of art and technology, he/she communicates ideas through images and the layout of websites and printed pages.
• The graphic designer works with the digital and experiential team to interpret and bring ideas to life.

Responsibilities

• Developing design briefs that suit the brand’s purpose and present to the digital media team
• Thinking creatively to produce new ideas, concepts and developing an interactive design to align with our objectives
• Create images/designs that identify a product or convey a message
• Develop motion graphics that identify a product or convey a message
• Develop graphics and visual or audio images for product illustrations, logos, and websites

Requirements

• B.Sc in Arts, Marketing or any related field
• 3 - 5 years significant experience of working as a visual/graphic designer
• Ability to absorb and apply constructive criticism
• Strong knowledge of current and past creative trends.

Required Skills:

• Originality and Creativity
• Communication designs
• Adobe Photoshop and Adobe Illustrator
• Photography (would be an advantage)
• Time management skills
• Sound knowledge of content creation
• Visual art
• Should be a good team player
• The ability to pay attention to details
• Motion graphics skills.

Interested and qualified candidates should: Click here to apply

Job Position: Account Associate - Retail

Job Location: Ikeja, Lagos

Description

• As the Account Associate for Retail, you will be responsible for developing sales strategies and attracting new clients.
• You will source new sales opportunities and close sales to achieve quotas.
• The successful candidate will play a key role in increasing income and revenue by negotiating with clients, generating leads, qualifying prospects, and managing sales of our products.

Job Responsibilities

• Promote and sell our Retail products to target customers
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports
• Keep abreast of best practices and promotional trends
• Meet or exceed sales goals.
• Prepare weekly and monthly reports.
• Give sales presentations to a range of prospective clients.
• Coordinate sales efforts with marketing programs.
• Other specific responsibilities as defined.

Requirements

• A Bachelor's Degree from an accredited institution.
• 1-3 Experience in a similar role in a similar capacity
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Computer skills, especially MS Office and CRM software.

Interested and qualified candidates should: Click here to apply online

Job Position: Back-End Developer

Job Location: Ikeja, Lagos

Description

• As a Backend Developer, you will be responsible for designing, building, and maintaining the platform services.
• You will help guide the technical decisions around building highly available and reliable services while working with the product and design teams to enable new features and capabilities for our customers.

Responsibilities
Your job responsibilities include the following;

• Liaising with developers, designers and other stakeholders to identify and implement new features.
• Maintaining our Nodejs/Golang systems.
• Using and developing internal tools and documentation.
• Collaborating with Front-end developers to integrate user-facing elements with server-side logic.
• Designing and developing modern APIs that integrate with server backends.
• Promoting engineering best practices and helping to define our technical roadmap for the team.
• Focusing on providing fault tolerant systems that enable rapid development without negatively impacting our customers.

Requirements

• 3+ years of experience with JVM (Java, Kotlin,etc.) or Javascript (NodeJs) and/or Golang languages.
• Experience in implementing, providing architectural feedback and delivery of complex software solutions.
• Experience and a desire to perform and grow as a technical leader and engineer.
• Proven ability to collaborate effectively across multiple teams and provide technical guidance when needed.
• Demonstrated ability and desire to mentor other engineers.
• Experience with AWS and container solutions.
• Experience working in the payments industry.
• Experience or education in security or cryptography.
• Stay up to date with current best practices.
• Manage cutting edge tools and technologies to improve applications

Interested and qualified candidates should: Click here to apply

Job Position: Android Developer

Job Location: Ikeja, Lagos
Category: Engineering & Innovation

Descriptions

• Android Developers at Softcom are responsible for the development and maintenance of applications aimed at a range of Android devices.
• Your primary focus will be the development of Android applications and their integration with back-end services.
• You will be working alongside other developers on different layers of the infrastructure.
• Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.

Responsibilities

• Design and build advanced applications for the Android platform
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Developing and implementing new software programs using Java, Kotlin.
• Documenting API using Apiary in the swagger format.
• Maintaining and improving the performance of existing codebase.
• Designing, building and maintaining software databases.
• Building and managing software documentation.
• Clearly and regularly communicating with management and technical support colleagues.
• Testing and maintaining software products to ensure strong functionality and optimization.
• Recommending improvements to existing software programs as necessary.
• Performing all other functions as may be required of you to enable Softcom to achieve its strategic objectives.
• Work on bug fixing and improving application performance
• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability

Requirements

• 5 years' Proven software development experience and Android app development
• Have published at least one original Android app
• Experience with Android SDK
• Proven working experience in Android app development and
• Proven software development experience and Android skills development
• Have published at least one original Android app
• Experience with Android SDK
• You possess an innate passion to solve problems, a drive to stay engaged, learn and level-up quickly.
• You have a passion for helping and contributing to a growing development team.
• You have a strong understanding of documenting API using Apiary in the swagger format.
• You have experience turning designs and prototypes into a consumer-ready piece of software.

Interested and qualified candidates should: Click here to apply