Engineer (Signaling Technology Operations) Job at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Position: Engineer (Signaling Technology Operations)
Job Location: Nigeria
Employment Type: Full-time

Mission / Core Purpose of the Job

• The Signalling Technology Operation Engineer will form a part of a highly skilled group of technical experts who are responsible of technical management of the MTN Global connectivity infrastructure especially the signaling and roaming setup.
• He will organize, coordinate, and supervise signaling peering and international Roaming technical activities (configuration, testing and support) in line with the overall business objectives of the company.

Responsibilities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Manage and support Signalling peering (Diameter, SS7) and security (Signaling Firewall) with MTN Opcos and SCCP carriers and Roaming Hub.
• Manage International Roaming (Technical Coordination).
• Ensure departmental and special project implementation with stakeholders in timely manner (e.g. planned expansions, upgrades, migrations, swaps, new services).
• Manage signalling and Roaming performance and Quality monitoring as per MTN Group standard (General service KPIs, Capacity monitoring KPIs, operational KPIs).
• Develop Policies, Processes & Procedures: Analyze the existing procedures and propose new ones to enhance quality and productivity. Develop and maintain effective processes to ensure effective interface with Customer Care, Marketing, Sales and Finance Departments.
• Manage risk by clearing audit findings (internal, external).
• Ensure customer satisfaction through effective support (requests, complaints, incidents, problems, change management) and resolve all escalated operational issues in a timely manner.
• Ensure service availability by keeping the roaming and signalling database updated and consistent to avoid service disturbance.
• Prevent and address any potential revenue leakage identified on Roaming & Interconnect areas.
• Business Continuity Management by implementing the Group BCM Redundancy solution for critical links and node.
• Provide inputs for departmental CAPEX/OPEX budgets elaboration and support its execution.
• Produce the periodical reports of the Department on schedule

Role Deliverables

• Ensure the service KPI and KQI are on target
• Ensure the support service level is meeting the SLA contract or target.
• Signalling network Optimization and security against illegal and fraudulent traffic.
• Partner peering and roaming coverage expansion
• Support all troubleshooting for all Signaling and roaming service within the define MTTR.  
• Provide the solution design on business request for new service implementation.
• Service delivery

Qualifications
Job Requirements (Education, Experience and Competencies):
Education:

• Minimum of 4 Year Bachelor's Degree in equivalent specialization. M.Sc, MBA is a plus.
• English.

Experience:

• Minimum of five (5) years in GSM environment

Competencies:

• GSM, GPRS/UMTS/CDMA Core Network System architecture
• SSS Standard Operation and Maintenance Tasks
• Signalling protocols
• Roaming management principles
• Knowledge in Traffic analysis
• Networking and TCP/IP protocol stack basics
• Data Base administration, programming principles
• Project management (be able to use Microsoft Project)
• Manager track record of 5+ years; with at least 3 years in Telecom industry.

Other:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Proficient with Microsoft Office Suite or related software.