Entry Level Customer Service Executive Job at a Workforce Group
Workforce Group - Our client, a Commercial bank is recruiting to fill the position below:
Job Position: Customer Service Executive
Job Location: Lagos
Employment Type: Contract
- Manage large amounts of incoming phone calls.
- Keep records of customer interactions, process customer accounts and file documents.
- Perform other duties as assigned.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- B.Sc. / HND / OND / NCE only (Minimum of Second Class Lower or Lower Credit)
- Very quick learner
- Keen attention to details
- Good team player
- Relationship Management
- Problem Solving
- Proficiency in the use of Microsoft Office Suite
- Strong computer skills
- Interpersonal skills
- Good written and oral communication
- Service orientation and strong Customer focus
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