Entry Level Customer Service Executive Job at a Workforce Group

Workforce Group - Our client, a Commercial bank is recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Lagos
Employment Type: Contract

Job Description

• Manage large amounts of incoming phone calls.
• Keep records of customer interactions, process customer accounts and file documents.
• Perform other duties as assigned.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Qualification Requirements

• B.Sc. / HND / OND / NCE only (Minimum of Second Class Lower or Lower Credit)
• Very quick learner
• Keen attention to details
• Good team player
• Relationship Management
• Problem Solving
• Proficiency in the use of Microsoft Office Suite
• Strong computer skills
• Interpersonal skills
• Good written and oral communication
• Service orientation and strong Customer focus
• Integrity.