EUS Support Leader

Rutotech International is a privately owned Nigerian company with its operational office at Block L Plot 2B Road KL, Sparklight Estate, Lagos - Ibadan Expressway, Ogun State, Nigeria. It began operations in 1994 with the core business of providing leading edge solutions and services in the areas of Supplies, Installations and Maintenance of Telecommunications Equipment, and later added to its services Recruitment, Training, as well as Manpower supplies and Human Resource Management.

We are recruiting to fill the position below:

Job Title: EUS Support Leader

Location: Lagos

Job Description
The leader will manage the team to complete the following service:

• Troubleshoot and resolve network access and server issues.
• Proactively assist in service desk duties, supporting printers, hardware, software and related technical issues at the desk side.
• Install and configure operating systems and other business related software on End User computing devices.
• Ensure all client applications are at the current software patch levels in line with the Customer's Enterprise software Update policy.
• Configure, set up and troubleshoot e-mail access.
• Configure and set up of hardware such as End User computers, printers (network and dedicated) and other peripherals.
• Data back-up and recovery of user data stored on End User devices on to removable medium will be performed as part of regular IMAC activities.
• Detect, diagnose and correct computer hardware, software, and peripheral errors.
• Replace any in-scope hardware device which is not working in accordance with the agreed Service Levels.
• Plan, schedule and execute preventative maintenance of computers and peripherals.
• Provide regular progress reports on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.