Experience Center Agent Job at GIG Logistics

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain a competitive advantage.

We are recruiting to fill the position below:

Job Position: Experience Center Agent
Job Location: Nationwide
Employment Type: Full-time

Details

• We are expanding rapidly with scores of local branches in Nigeria, Ghana, and the United States of America, and we are seeking dedicated Experience Center Agents to help us keep growing. If you believe you have what it takes to build a World Class Organization and ready to work at it. We want you!

Job Description

• Ensuring proper documentation and safety of all parcels sent and received.
• Ensure strict compliance to the scanning process and procedures.
• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
• Resolve product or service problems by clarifying customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
• Promote and cross-sell the company’s products.

Qualifications

• Minimum of HND from a government recognized tertiary institution
• Customer-centric, tech-Savvy, young and personable
• Evidence of mandatory NYSC scheme or Exemption Certificate.