Fraud Management Lead Job at Nomba

Nomba, launched in 2017 as "Kudi.ai", is a chatbot that responds to financial requests on social apps. Nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.

With a vision to enable economic prosperity by supercharging businesses to run efficiently and meet their goals, nomba is making it easier for businesses to accept payments, make payments and manage their operations. With over 250 employees and more than 150,000 businesses on our platform across the country, we are creating a distinct gateway into the digital economy by providing businesses with access to everyday tools that simplify payments and drive their growth. With these easy-to-use tools, businesses of all sizes can now accept, process and manage payments online and offline while optimizing their operations.

We are recruiting to fill the position below:

Job Position: Fraud Management Lead

Job Location: Lekki, Lagos
Employment Type: Full-time

About the Role

• Constantly monitor customer and transaction records to identify unauthorized transactions and fraudulent accounts and activities including identity theft, account takeover, friendly fraud, and other identified risks.
• Understanding of financial crimes and current fraud trends, in particular cyber fraud means and threats; and an in-depth knowledge of the cards business, risk management concepts and practices, and performance implications of policies/actions
• Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance.
• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank.
• Coordinate information requests and analyze performance reports to identify potential risk
  areas, and escalate to the product team where necessary. Perform data management and analysis on fraud cases.
• Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention.
• Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns.
• Ensure investigations and resolutions comply with applicable laws, bank policy, and industry leading practices to reduce the company's exposure to civil litigation.
• Effectively communicate with appropriate authorities to resolve fraud concerns.
• Maintain a high level of customer service while addressing customer, merchant, and bank requests through phone calls, emails or any medium of communication.
• Advise organization on current trends regarding chargeback related issues/regulations.
• Dictate and arrest all fraudulent acts in relation to any transaction by any customer.
• Expand and liaise with other fraud analysts in other financial institutions to enable quick feedback on any fraudulent transaction.

About You

• Bachelor's Degree in a related field
• 5-8 years of experience in the Fraud Team of a financial institution. Experience with Risk Management will be an added advantage
• Possess the ability to identify, assess, monitor, control, and mitigate risks
• Awareness and understanding of the regulatory framework in which the firm operates, and the requirements and security policies in the payment industry relevant to Fraud Risk Management. 
• Well-versed in risk handling procedures, data safeguarding tools, and electronic payment fraudulent activities.