Front Desk / Customer Service Executive Job at Style Fusion Salon and Spa
Style Fusion Salon and Spa, is recruiting suitable candidates to fill the position below:
Job Position: Front Desk / Customer Service Executive
Job Location: Nyanya-Karshi Road, Abuja (FCT)
Employment Type: Full-time
Job Summary
- We are seeking a smart, customer-oriented, and highly organized Front Desk / Customer Service Executive to be the welcoming face of our upscale Salon & Spa.
- In this role, you will be the first point of contact for clients and play a vital role in ensuring smooth operations, excellent customer satisfaction, and overall guest experience.
Key Responsibilities
- Greet clients warmly upon arrival and provide a welcoming and professional first impression
- Answer incoming calls, respond to messages, and manage all client inquiries across phone, email, or walk-in
- Manage daily appointment scheduling using our salon software, ensuring accurate and timely bookings
- Handle check-ins and check-outs, ensuring payments are processed accurately and receipts are issued
- Educate clients on available services, promotions, and retail products
- Keep client records updated and manage customer feedback loops
- Maintain inventory of front desk supplies and inform management of restocking needs
- Maintain an organized and visually appealing front desk and waiting area
- Handle customer complaints or concerns calmly and professionally, escalating issues to management as needed
- Coordinate with stylists, therapists, and other staff to ensure timely service delivery
- Follow up with clients post-appointment to gather feedback and encourage repeat visits.
Qualifications & Requirements
- Minimum of 1–2 years of experience in front desk, reception, or customer service role (experience in a salon, spa, or hospitality setting is an advantage)
- Excellent communication, interpersonal, and problem-solving skills
- Proficient in Microsoft Office Suite and salon management software (or willing to learn)
- Strong attention to detail and ability to multitask in a fast-paced environment
- Friendly, polished appearance and a positive attitude
- Ability to work flexible hours, including weekends and holidays.
Salary
N50,000 - N100,000 Monthly.
Note
- Only candidates who meet our requirements will be contacted
- Incomplete applications will not be processed.
- Ensure all details are accurate before submission.
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