Front Desk / Customer Service Officer Job at Charitos BO Hospital

Charitos BO Hospital is a specialty tertiary health care located in the heart of the Federal Capital Territory (FCT), Life Camp, Abuja, Nigeria.Our well trained medical experts, state-of-the-art medical equipment, well-structured medical principles and conducive ambiance have made us globally acknowledged as a Centre of excellence for fertility, Maternal and Infant health. Our esteemed patients are full of confidence and trust which we have developed on a strong foundation of the best medical practices. Today, we serve patients from all walks of life.Charitos BO hospital focuses her operation on providing quality health care with a human touch that is second to none; which truly reflects the essence of her motto “We always care”.

We are recruiting to fill the position below:

Job Position: Front Desk / Customer Service Officer

Job Location: Life Camp Extension, Abuja (FCT) 
Employment Type: Full-time

Summary

• We are looking for a courteous, organized, and proactive Front Desk/Customer Service Officer to be the first point of contact for our patients and visitors.

Responsibilities

• Greet and attend to patients and visitors in a professional, friendly manner.
• Manage incoming calls, inquiries, and appointments efficiently.
• Register patients and update medical records accurately.
• Provide information about hospital services and procedures.
• Ensure the front desk area is tidy, welcoming, and well-organized.
• Liaise with medical and administrative teams to ensure smooth patient flow.
• Handle patient feedback and escalate issues where necessary.

Requirements

• Minimum of OND / HND / B.Sc Degree in any discipline (preferably Business Administration, Mass Communication, or related field).
• 2 - 4 years of experience in Frontdesk/ customer service, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Professional appearance and a positive attitide.

Remuneration
Competitive salary based on experience.

Method of Application 
Interested and qualified candidates should send their CV and a short cover letter to: career@charitosbohospital.com using “Front Desk / Customer Service Officer” as the subject of the email.

Note: For enquiries: contact 08141911404.