Front Desk / Guest Services Officer Job at CVM Career Company

CVM Careers, a recruitment Company, is recruiting suitable candidates to fill the position below:

Job Position: Front Desk / Guest Services Officer

Job Location: Sangotedo, Lagos
Employment Type: Full-time
Mode: 24-Hour Shift Rotation
Work Schedule: 1 Day On / 1 Day Off (Shift runs 8:00am – 8:00am the following day)

Core Responsibilities
Guest Services & Relations:

• Check-In & Check-Out: Efficiently manage guest arrivals and departures, ensuring accurate documentation, proper key issuance, and a seamless guest experience.
• Guest Inquiries: Serve as the primary point of contact for all guest questions, including room amenities (fridge, electric burner cooker, Wi-Fi access, etc.).
• Issue Resolution: Promptly address guest complaints, maintenance concerns, or service requests to maintain high satisfaction levels.

Administrative & Front Office Operations:

• Reservations Management: Handle bookings across multiple platforms, ensuring accurate room availability and preventing double bookings.
• Payment Processing: Process guest billing and payments accurately, maintaining financial integrity at all times.
• Record Keeping: Maintain organized guest records and ensure the front desk area remains clean, structured, and professional.

Coordination & Safety:

• Housekeeping Liaison: Communicate effectively with Housekeeping to ensure rooms are cleaned, inspected, and ready before guest arrival.
• Security Monitoring: Actively monitor 24/7 CCTV feeds and maintain vigilance to ensure the safety of guests, staff, and property.
• Facilities Oversight: Promptly notify management of issues related to utilities, including backup generator performance or other essential services.

Requirements & Skills

• Experience: Prior experience in a hotel, serviced apartment, or hospitality environment is strongly preferred.
• Communication: Strong verbal and written communication skills with excellent customer service etiquette.
• Technical Skills: Comfortable using property management systems, WhatsApp for guest communication, and basic office tools.
• Attention to Detail: High level of accuracy in data entry, documentation, and financial transactions.
• Flexibility: Ability to work rotating shifts, including weekends and public holidays, in support of 24-hour operations.

Key Competencies:

• Professional, welcoming personality
• Strong multitasking and organizational skills
• Proactive problem-solving ability
• Calm under pressure
• High level of personal responsibility and integrity.

Salary
N120,000 per month.

Method of Application 
Interested and qualified candidates should their CV to: cvmakeover.cv@gmail.com using the Job Position as the subject of the email.