Front Desk Officer / Receptionist Job at Brilliant Performance Solutions Limited

Brilliant Performance Solutions Limited - Our client that operates a top-notch Hotel in Ikeja GRA, Lagos, is due to increasing activities, recruiting to fill the position below:

Job Position: Front Desk Officer / Receptionist

Job Location: Ikeja GRA, Lagos
Employment Type: Full-time

Description

• Our client urgently requires the servicers of an experienced Front Office/Receptionist who has a minimum of 4 years’ experience in front office of a reputable and a standard Hotel.

Functional Responsibilities
Your duties shall include but not limited to the following:

• Check-in and check-out guests to the company standards.
• Advise guests on room features / utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with all Managers on any issues and concerns.
• Ensuring billing is correctly carried out to the hotel standards
• Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
• Answering questions about hotel facilities and about local transport, places of interest and entertainment
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property.
• Using sales skills to promote additional hotel services and facilities
• Dealing with special requests, such as room service, taxi bookings or wake-up calls
• Passing on messages to guests and taking mail for posting
• passing on any guests' problems to the appropriate member of staff
• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• Compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities
• Keep an orderly front desk and reception area
• Any other assignment.

Requirements

• The ideal person must be a graduate in any relevant field.
• A minimum of 4 years of experience in front office of a reputable and a standard Hotel.
• A certificate in the Hospitality Industry and knowledge of Hotel operational hospitality software for the front office will be an advantage.

Method of Application
Interested and qualified candidates should send their CV to: bphotjobs@gmail.com or jobmasters2020@gmail.com using the Job Position as the subject of the email.