Front Desk / Records Officer

Front Desk / Records Officer:

Key Responsibilities

• Record Management: Filing, retrieving, updating, and organizing physical and electronic patient charts and documents.
• Data Entry: Accurately entering patient demographics, treatment info, and other data into electronic health record (EHR) systems.
• Information Release: Issuing medical files to patients, agencies, or departments as legally permitted, ensuring confidentiality.
• Patient Processing: Handling patient admission and discharge paperwork.
• Auditing: Assisting with audits to ensure records are complete, accurate, and compliant.
• Clerical Support: Answering phones, greeting visitors, and performing general administrative tasks. 

Essential Skills & Qualifications

• Knowledge: Medical terminology, administrative procedures, and HMO regulations.
• Skills: Excellent attention to detail, organization, time management, multitasking, and communication.
• Technical: Proficiency with EHR/EMR systems, Microsoft Word, Excel and email correspondence.
• Education: High school diploma or equivalent; experience in healthcare preferred. 

Work Environment

• Typically works at the front desk within hospitals, clinics, or other healthcare facilities.