Front Office Manager Job at Visionjob247 Nigeria Limited

Visionjob247 Nigeria Limited is consulting firm in existence since 2009 with various clients ranging from FMCG, Manufacturing, Banks, Oil and Gas Sector.

We are recruiting to fill the position below:

Job Position: Front Office Manager

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• The Front Office Manager leads and manages all front desk operations to ensure high standards of guest service, operational efficiency, and profitability.
• This role ensures a seamless guest arrival, stay, and departure experience, enhances guest satisfaction, drives revenue through upsells, and maintains strong interdepartmental coordination to deliver the Hotel’s luxury brand promise.

Responsibilities

• Oversee check-ins, check-outs, guest registrations, room assignments, and billing procedures.
• Ensure that front desk staff provide prompt, courteous, and personalized service to all guests and handle complaints or service recovery in a timely manner.
• Monitor guest feedback (surveys, reviews, direct comments) and implement corrective actions to improve service quality.
• Manage concierge services, luggage handling, guest requests, and ensure front office presence is professional and customer-focused.
• Work closely with Sales/Revenue teams to maximize room revenue via upselling, room upgrades, cross-selling (e.g., spa, F&B).
• Analyze occupancy, forecast room availability, and coordinate with reservations to optimize room allocation.
• Monitor and control walk-ins, overbookings, and manage rate parity at the front desk level.
• Ensure accuracy of guest folios, billing, settlements, and financial procedures.
• Reconcile daily front office accounts and prepare daily, weekly, and monthly reports (occupancy, revenue, guest arrival/departures, average rates, etc.).
• Manage credit controls, guarantee policies, and deposits.
• Enforce hotel policies, standard operating procedures (SOPs), and brand standards at the front office.
• Ensure front desk appearance, ambience, and equipment are in working order and consistently reflect the hotel’s quality image.
• Conduct regular audits, spot checks, and mystery guest evaluations to maintain service excellence.
• Coordinate with housekeeping, maintenance, F&B, security, sales, and other departments to ensure guest requests and needs are met seamlessly.
• Liaise with reservations, revenue management, and marketing to adapt front office operations to demand patterns, promotions, or events.

Requirements

• Bachelor's Degree in hospitality or related field preferred.
• Minimum of 6 – 12 years of experience in a 4 or 5 star hotel front office environment, with at least 5 years in a supervisory or managerial role
• Masters or Professional certification in hospitality Management field is an added advantage.
• Previous experience in housekeeping or hospitality management in a well-structured hotel Three (3), Four (4) star or Five (5) star Hotels is a must.
• Must live within close proximity or ready to relocate to Lekki and Environs.
• Must be Confidential.

Skills:

• Sound knowledge of Opera Hospitality Software or Hospitality Software Package is a must.
• Strong leadership, time management and communication skills.
• Attention to detail, quality focus and ability to work under pressure.
• Knowledge of housekeeping procedures and standards.
• Outstanding Interpersonal skills and organizational skills.
• Proficient in MS Office, MS Excel and MS Power point.

Method of Application
Interested and qualified candidates should send their CVs to: recruitment@vintanohotel.com using the Job Position as the subject of the mail.