General Manager, Quality Service Restaurant
KPMG Nigeria - Our client is an indigenous owned hospitality & entertainment conglomerate with business interest in hotels, restaurants, property development, food production, etc. In line with the company's decision to attract and retain the best in-class talent and skills to drive the business forward, they seek a qualified candidate to fill the position below:
Job Position: General Manager, Quality Service Restaurant
Ref #: CYG211
Job Location: Port Harcourt, Rivers
Detailed Job Description
Reporting to the Executive Director Operations, the GM, QSR will:
- Ensure the financial viability of the business as well as sustainability of the business in a competitive environment
- Develop and implement the strategic plan for the QSR business in the most cost effective and time efficient manner
- Lead, inspire/motivate and manage the QSR employees to deliver the business units strategic objectives.
Key Responsibilities
Strategic Deliverables:
- Oversee the development and implementation of a strategic plan for the QSR business division
- Provide strategic guidance and oversight for the development and implementation of tactical and operational plans for all QSR outlets
- Oversee the development and implementation of a Standard Operating Procedures (SOP) manual to guide all activities in all outlets
- Ensure the establishment and implementation of standard QSR supply chain policies and procedures in line with leading practices
- Oversee the development and continuous update of a customer relationship management tool to prompt effective response to current and prospective customer needs.
Operational Deliverables:
- Continuously review of the departmental activities and make recommendations for improvement to the EDO
- Motivate, guide and ensure knowledge transfer and capacity-building of all QSR Staff
- Manage the career and developmental needs of all QSR staff
- Ensure all QSR staff timely obtain their training and certification requirements (e.g. food safety, medicals, quality control, customer service, etc.)
- Collaborate with Human Resources Department to oversee the recruitment and management of contract and temporary staff
- Assign detailed responsibilities to direct reports and supervise them to ensure timely and high quality results
- Oversee and coordinate the day-to-day activities of the business unit and provide overall leadership and guidance to all Operations Managers, Team Leads and other service staff
- Manage the human and material resources of the department to optimize performance and output
- Work with Finance/Accounts unit to ensure required measures are put in place to facilitate prompt payment to vendors for supply of materials
- Develop, implement and maintain necessary controls
- Review and authorize key expenditures/transactions for the division in line with approved financial authority limits
- Oversee the preparation of the QSR business units annual budget and monitor its implementation
- Ensure the timely and cost effective procurement and distribution of materials and equipment/tools between the central warehouse and all outlets
- Conduct regular site visits and spot checks to all outlets to monitor and ensure full compliance with defined food safety, cleanliness and hygiene policies and procedures
- Oversee and ensure full adherence to agreed recipe, menu/meal plans
- Act as an ambassador for the company's QSR business unit and ensure full engagement with all internal and external stakeholders.
Qualifications & Experience
- Relevant professional qualification and certification
- Post qualification of 7 years with at least 3 years senior level experience
- Overall Profitability
- Customer Satisfaction Levels
- Overall Sales and Revenues
- Business Unit Profitability
- Fulfillment of SLAs
- HSE Compliance
- Growth in Customer Base.
- Operational Losses.
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