General Manager - Regional Operations Job at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Position: General Manager - Regional Operations (West)

Job Identification: 6469
Job Location: Ibadan, Oyo
Job Schedule: Full-time
Job Category: MTN Level 4
Reports To: Chief Sales and Distribution Officer - CSDO
Division: Sales and Distribution

Mission

• To operationalize and implement MTNN’s regional operations strategy within the regional environment and ensure that regional sales targets and service levels are achieved. 
• To drive compliance and enhance MTNN’s corporate image and reputation by driving/championing the External Management Stakeholder Strategy.

Description

• Drive effective execution of regional operational and business plans consistent with the vision, mission, core values and strategic plan of MTNN, and coordinate resources to ensure their proper execution. 
• Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive.  
• Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region. 
• Evaluate need and recommend opportunities for business development and expansion in the region. 
• Develop weekly/monthly reports to track metrics/measures and monitor regional performance to ensure achievement of set targets. 
• Review and evaluate regional performance on a continuing basis and provide direction for modification of systems and/or implementation of new systems. 
• Support, communicate, reinforce, and defend the vision, mission, values, philosophy and culture of the organisation. 
• Establish processes/standards and evaluation of systems and technologies with regards to customer experience.  
• Anticipate and effectively deal with issues that could enhance the region's opportunities or adversely impact business results. 
• Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region.   
• Promote cross functional collaborations across all divisions/Units in the region.
• Liaise with marketing division to drive key brand propositions within the regions 
• Communicate MTNN value proposition to regional markets via appropriate media 
• Drive an increase in MTNN’s Net Promoter Score 
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity
• Implement Government Relations Strategy for the region in alignment with MTN Nigeria’s business direction to guarantee license to operate and business sustainability. 
• Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN. Furthermore, maintain positive relationships with local, state and federal government representatives, community leaders, and other external stakeholders as necessary in the overall management of the region to ensure harmonious relations are maintained. 
• Coordinate liaison between staff in the region and ensure effective information and resource sharing to achieve desired objectives. 
• Develop framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Business Development Department. 
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the region. Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity. 
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.  
• Coach and train regional team members to ensure the understanding of the objectives and goals of the region. Drive awareness of the set targets/requirements and regularly review their training needs. 

Requirements
Education:

• First Degree in related discipline / Master`s advantageous 
• Fluent in English and language of country preferable 
• Possession of a post graduate degree in a relevant discipline will be an added advantage.

Experience
A minimum of 12 years of working experience, which includes:

• Senior management track record of 3 years or more 
• 3 years of experience in relevant industry/sector (FMCG/ Telecommunications/ Retail Banking/ service industry context) 
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous) 
• Worked across diverse cultures and geographies