Graduate Customer Service Representative Recruitment


Cycle Lending Company Limited - We offer quick access to short-term loans to both the banked and unbanked with low interest rates, easy-to-use mobile App, fast loan disbursement, flexible repayment plans and built-in customer support.

We are recruiting to fill the position below:

Job Position: Graduate Customer Service Representative (English, Pidgin & any other Nigerian Dialect)

Job Location: Lagos
Employment Type: Full-time

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints
    .
  • Escalating issues via appropriate channels
  • Detailed about products/services
  • Resolving complaints using tools/techniques
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Qualifications: NCE, HND & Bachelors Degree
  • 0 - 2 years experience as a customer care agent
  • Ability to stay calm and professional regardless of clients’ unpleasant utterances
  • Must be articulate and fluent in English, Pidgin and any other Nigerian dialect
  • Must be a convincing personality
  • Candidates must be available for immediate resumption
  • Candidate must live around Ikeja, Ojodu, Ojota, Oshodi, Ogba and environs.

Remuneration
Basic Salary + Performance Bonus.

Click here to Apply