Graduate Job openings at HOR Logistics


HOR Logistics is one of the fastest growing in the Logistics and transportation Industry, we offer local deliveries within lagos and abuja, International Deliveries to and fro U.S. and UK, Cargo Storage and Online Checkout Assistance.

We are recruiting to fill the positions below:

 

Job Position: Human Resource Intern

Location: Lagos

Responsibilities

  • Post, update and remove job ads from job boards, careers pages and social networks
  • Screen CVs and applications
  • Schedule and confirm interviews with candidates
  • Prepare HR-related reports as needed
  • Address and handle employee queries on HR related issues and escalate to the HR Lead if unresolved
  • Distribute company policies in digital formats and/or hard copies
  • Participate in organizing company events, trainings, team building activities etc.
  • Provide general administrative and Human Resource functions as directed by the HR Lead
  • Plan and organize on-boarding and induction programmes for new staff
  • Liaise with Unit leads or representatives to participate in new staff on-boarding programmes
  • Provide guidance to new staff on documentations and follow up to retrieve documents for record purpose
  • Update and maintain an accurate internal databases with new employee information using the approved template
  • Gather payroll data like leaves, suspension, working hours and bank accounts and provide update to the HR Lead and Accountant

Requirements

  • OND in Human Resource Management, Business Administration or other related field of study
  • Experience as a Staff Assistant or similar junior HR role is a plus
  • Organizational skills
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to use MS Excel, power-point and word effectively
  • Excellent email etiquette
  • Good understanding of full-cycle recruiting
  • Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.

Salary
N30,000 monthly.

 

Job Position: Customer Service Officer

Location: Lagos

Responsibilities

  • Managing large amounts of incoming calls from Customers
  • Handle and respond to Customers? Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
  • Acknowledge and resolve customer complaints.
  • Liaise with Dispatch riders and Logistics officers to provide feedback to Customers
  • Escalate Customers’ issues to the appropriate desk and ensure quick resolution
  • Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
  • Identify and assess customers’ needs to achieve satisfaction
  • Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
  • Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
  • Follow the laid down communication procedures, guidelines and policies while taking the extra mile to actively engage customers
  • Provide General Customer service support

Requirements

  • HND or B.Sc in related field of study
  • Excellent email etiquette
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Proven customer support experience or experience as a Client Service Representative
  • Ability to use MS Excel, power-point and word effectively
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.

Salary
N40,000 – N60,000 monthly.

 

How to Apply
All qualified candidates should send their CV to: humanresources@horlogistics.com.ng using the “Job Title” as the subject of the email

Click here to Apply