Graduate Remote Sales and Advisory Centre (RSAC) Officer Job at First Bank of Nigeria

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Position: Remote Sales and Advisory Centre (RSAC) Officer
Ref No: 19000009
Job Location: Head Office, Lagos
Organization: Managing Director
Schedule: Regular
Shift: Standard
Job Type: Full-time

Duties & Responsibilities

  • Ensure proper and seamless onboarding of Tier-1 customers opened through digital channels.
  • Provide support to customers on Nano lending.
  • Aggressive dormant accounts reactivation.
  • Engage loan customers for timely repayments.
  • Cross-sell and upsell the bank's products and identify opportunities for new customer acquisition.
  • Provides cross-selling opportunity for other products.
  • Increase customer stickiness and transactions.
  • Respond to customer enquiries and proactively follow up to ensure they are resolved.

Qualifications & Competencies

  • A Higher National Diploma (HND) or equivalent qualification in any relevant discipline.
  • 0 - 2 years’ relevant work experience in FirstBank.
  • Baseline knowledge of the bank's products and services.
  • Baseline knowledge of applicable policies, processes and procedures.
  • Baseline understanding of risk management practices.
  • Excellent customer service and relationship management skills.
  • Strong interpersonal and communication skills (oral and written).
  • Strong sense of responsibility, accountability and dependability.
  • Intermediate use of basic technology