Head of Collection and Recovery Job at TradeDepot

TradeDepot is a B2B eCommerce and embedded finance company building the largest digital network of retail outlets in Africa and changing the way FMCG brands distribute products to over 5 million retailers on the continent. Our mission is to be “The SUPPLY PARTNER of Africa’s retail outlets” by leveraging technology to give the retailers what they want, when they want it.

We are recruiting to fill the position below:

Job Position: Head of Collection and Recovery

Job Location: Lagos

Overview

• We are seeking an experienced and dynamic individual to lead our Collection and Recovery team. The ideal candidate will possess a strategic mindset, strong leadership skills, and a proven track record of optimizing collection processes and improving recovery rates.
• The successful candidate will demonstrate a deep understanding of risk management, compliance requirements, and the ability to drive results in a fast-paced environment.
• Excellent communication and negotiation skills are essential, along with a commitment to fostering a collaborative and high-performing team culture.

Key Responsibilities
Strategic Planning:

• Develop and implement comprehensive collection and recovery strategies aligned with organizational goals.
• Continuously assess and refine approaches to optimize recovery rates and reduce delinquency.

Team Leadership:

• Lead, motivate, and mentor a high-performing collection and recovery team.
• Provide guidance on effective negotiation techniques, compliance requirements, and industry best practices.

Performance Metrics:

• Establish and monitor key performance indicators (KPIs) to assess the effectiveness of collection efforts.
• Regularly analyze data to identify trends, challenges, and opportunities for improvement.

Process Optimization:

• Collaborate with cross-functional teams to streamline collection processes, leveraging technology and data analytics to enhance efficiency.
• Implement innovative solutions to address emerging challenges and improve overall recovery performance.

Compliance Management:

• Ensure the collection and recovery processes comply with relevant laws, regulations, and industry standards.
• Stay abreast of changes in legislation and proactively implement adjustments to maintain compliance.

Relationship Management:

• Cultivate and maintain effective relationships with external partners, including debt collection agencies, legal firms, and other stakeholders.
• Collaborate with internal teams such as risk management and finance to assess credit risk and develop risk mitigation strategies.

Qualifications

• Bachelor's Degree in Banking and Finance or a relevant field.
• Minimum of 5 years of experience in collection and recovery management
• A proven track record of success in improving recovery rates and reducing delinquency.
• Deep understanding of collection and recovery best practices, compliance requirements, and industry trends.
• Proficient in data analysis and able to use metrics to drive decision-making.
• Master’s degree or additional certifications in credit and collection management is a plus.
• Strong leadership and team management skills with the ability to inspire and motivate a diverse team.
• Ability to effectively communicate strategies, goals, and results to both internal teams and external partners.
• Experience in handling fraud related cases which entails investigating and liaising with relevant law enforcement agencies
• Certified Credit and Collection Professional (CCCP) or similar certifications are preferred.

Benefits

• A competitive salary with a performance-based bonus structure.
• A leadership role within a dynamic and innovative team.
• Opportunities for professional growth in a rapidly expanding company.
• Access to industry-leading tools and technologies for sales and CRM.
• A collaborative culture that values creativity and initiative.

Note: Due to volume of applications, only shortlisted candidates will be contacted.