Head of Operations Job at Co-Creation Hub (CcHUB)

CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria.

We are recruiting to fill the position below:

Job Position: Head of Operations

Job Location: Lagos
Employmwnt Type: Full-time

Job Summary

• The Head of Operations will lead the transformation and professionalisation of CcHUB’s support functions, ensuring efficient, scalable, and compliant operations across all geographies.
• This role will oversee the administration, IT, procurement, and facilities management functions, driving process excellence, strong internal controls, and cost-effective service delivery.
• A critical part of the role is providing strategic and operational leadership on premises and facilities management, ensuring that all locations are fit-for-purpose, optimised for efficiency, and support the organisation’s growth across Africa.
• The Head of Operations will work closely with other senior leaders to strengthen business continuity, operational risk management, and regulatory compliance as CcHUB maintains its Pan-African footprint.

Duties and Responsibilities
Operations Strategy & Transformation:

• Lead the professionalisation of CcHUB’s operations, consolidating and streamlining administrative, IT, procurement, and facilities management functions under one cohesive strategy.
• Develop and implement operational policies, SOPs, and tools to ensure efficiency, scalability, and compliance across all offices and hubs.
• Drive the digitization of operational processes and optimise the use of technology in operations and admin services.

Premises & Facility Management:

• Provide strategic advice to leadership on premises optimisation, working towards securing fit-for-purpose locations in all CcHUB hubs, including transitions to owned premises where appropriate (e.g., Nigeria).
• Lead ongoing assessment of real estate needs, space optimisation, cost-effectiveness, and environmental sustainability of all hubs and partner spaces.
• Oversee maintenance, health & safety, and compliance across all CcHUB-owned and supported premises.

Procurement & Vendor Management:

• Establish a centralised procurement system, ensuring competitive sourcing, transparent processes, and alignment with donor compliance requirements.
• Manage contracts and service-level agreements with vendors, ensuring service quality and cost optimisation.
  Develop vendor performance management frameworks.

IT Infrastructure and Digital Tools Management:

• Oversee IT service delivery, infrastructure, and digital systems across all locations, ensuring reliable and secure operations.
• Implement cybersecurity and data protection protocols in line with regulatory and donor requirements.
• Support the implementation of digital productivity and collaboration tools across the organization.

Internal Controls, Compliance & Risk Management:

• Strengthen internal controls across operations, procurement, and facilities to ensure full compliance with financial, safeguarding, and donor requirements.
• Collaborate with the Finance, PMU, and People teams to ensure that risk registers, audits, and compliance plans are in place and effectively implemented.
• Lead operational readiness and business continuity planning across locations.

Team Leadership & Capacity Building:

• Lead and build the Operations team to create a high-performing, customer-focused unit.
• Mentor and support staff in their professional growth and development, aligning with organisational values.
• Promote a culture of operational excellence, accountability, and continuous improvement.

Key Performance Indicators

• Professionalisation of Operations
• Premises Optimisation & Advisory
• Procurement Transformation
• Operational Efficiency and Risk Management
• IT & Infrastructure Management
• Team Capacity Building & Performance

Requirements
Qualifications:

• Bachelor's Degree in Business Administration, Operations Management, or a related field. A Master’s degree is preferred.
• Professional certifications in Operations, Facilities Management, Procurement, or IT Service Management (e.g., PMP, PRINCE2, CIPS, IFMA, ITIL) are desirable.

Essential:

• Strong leadership and team management skills.
• Strategic and operational planning capability.
• Expertise in facilities management and real estate advisory.
• Sound knowledge of procurement best practices and contract management.
• Strong understanding of IT infrastructure and operations in a multi-country, multi-location organization.
• Excellent risk management and internal control orientation.
• Strong financial and budgeting literacy as it relates to operations.

Experience:

• Minimum of 10 years of progressive operations leadership experience in a mid-to-large scale organization, preferably across multiple African markets.
• Proven track record of leading operations transformation or professionalisation efforts.
• Experience managing facilities in dynamic, creative, or technology-driven work environments.
• Experience supporting donor-funded and grant-funded programs is an advantage.