Head of Operations Job at Microvest

Microvest is a Fintech Company. We have the right tools, the people and the insights to help you create a personalized plan to pursue your financial goals and achieve them.

We are recruiting to fill the position below:

Job Position: Head of Operations
Job Location: Lagos
Employment Type: Full-time

Responsibilities
The ideal candidate will:

• Oversee the prompt and timely disbursement of approved customer loan requests within the established turn-around time.
• Oversee timely payment of customer refunds, expense vouchers, staff salaries, and loans.
• Oversee the preparation and prompt submission of monthly deduction schedules of all parastatals and agencies within the time frame established by receiving authorities.
• Oversee the booking of loans and creation of loan accounts on the company’s Core Banking Application
• Conduct regular on-the-job staff trainings.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Ensure speedy resolution of customer complaints within the Approved TAT.
• Ensure that repayment schedules are prepared and uploaded to relevant portals and applications.
• Oversee the preparation and prompt submission of monthly reconciliation reports of various customer agencies.
• Prepare monthly activity reports and submit same for management use within the time period allotted.
• Identify and mitigate operational risk.
• Design and continuously improve existing and new business processes.
• Collaborate with heads of other units to develop best practices for successful operations

Requirements
Suitable candidates should have:

• B.Sc in Accounting, Finance, Economics or a related field.
• 5 - 10 years of work experience
• Professional Qualifications like ICAN, ACCA, CIBN
• Experience in Financial Services
• Conversant with Regulatory Standards.