Customer Service Representative Job at Buildings and More Limited

Buildings and More Limited is an E-commence online and mobile commerce company founded in 2019. Our aim is to stand out as one of the world’s largest E-commence spaces in few years and based on the strategies and models we have put in place; we expect it to be very successful. We provide numerous business opportunities for small and medium enterprises to leverage innovative technology to compete efficiently, domestically and globally.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Jabi, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The Customer Service Officer is responsible for managing customer inquiries, resolving complaints, and providing accurate information about the company’s products and services.
• The role focuses on ensuring customer satisfaction, building strong customer relationships, and supporting business growth through excellent service delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Handle and resolve customer complaints in a timely and professional manner
• Provide accurate information about products, services, pricing, and policies
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issues are resolved satisfactorily
• Escalate complex issues to the appropriate department when necessary
• Process orders, returns, refunds, or service requests where applicable
• Maintain a positive, helpful, and professional attitude at all times
• Support sales, operations, or logistics teams as required
• Meet customer service performance targets and service standards.

Requirements & Qualifications

• Corpers preferrably
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to work under pressure and handle difficult customers
• Basic computer skills (MS Word, Excel, email, CRM tools)
• Good organizational and time management skills.

Key Skills & Competencies:

• Customer-focused mindset
• Patience and empathy
• Attention to detail
• Teamwork and collaboration
• Conflict resolution
• Time management.

Method of Application 
Interested and qualified candidates should send their resume to: hr@buildingsandmore.ng using the Job Position as the subject of the email.