Admin / CRM Manager Job at BridgeHedge Limited

At BridgeHedge, we build businesses, transform industries, and shape futures. We are a dynamic management services and consulting firm committed to helping organizations unlock their potential and achieve sustainable growth. Through a blend of management consulting, financial advisory, and portfolio growth strategies, we partner with visionary leaders and enterprises to bridge the gap between ideas and impact. Our mission is to empower businesses to scale efficiently, innovate confidently, and thrive in an ever-evolving market landscape. Whether it’s optimizing operations, driving investment growth, or crafting expansion strategies, BridgeHedge stands at the intersection of insight and execution, turning possibilities into measurable success.

We are recruiting to fill the position below:

Job Position: Admin / CRM Manager

Job Locations: Makurdi and Otukpo - Benue
Employment Type: Full-time

Position Summary

• The Admin / CRM Manager is responsible for overseeing administrative operations and managing the company’s Customer Relationship Management (CRM) system to support sales, distribution, and customer service functions.
• This role ensures accurate customer data, efficient order processing, strong internal coordination, and optimized sales pipeline tracking within a lubricant distribution environment.
• The ideal candidate combines strong administrative leadership with CRM system expertise and understands B2B distribution operations, inventory coordination, and sales support processes.

Key Responsibilities
CRM Management:

• Administer and maintain the company’s CRM system (e.g., Salesforce, Zoho, HubSpot, or equivalent).
• Ensure accurate and up-to-date customer records (distributors, retailers, fleet clients, industrial customers).
• Monitor and manage sales pipelines, opportunities, and follow-ups.
• Generate CRM reports on sales performance, customer segmentation, and account activity.
• Train sales and admin teams on proper CRM usage and best practices.
• Improve CRM workflows to enhance efficiency and reporting accuracy.

Sales & Customer Support Coordination:

• Support the sales team with quotations, order processing, and account documentation.
• Track customer contracts, pricing agreements, and credit terms.
• Coordinate between warehouse, logistics, and sales teams to ensure timely delivery.
• Monitor key accounts and ensure service-level compliance.
• Assist in managing promotions, price updates, and product launches.

Administrative Management:

• Oversee daily administrative operations.
• Supervise admin staff and ensure task completion accuracy.
• Develop and maintain filing systems (digital and physical).
• Prepare management reports, sales summaries, and performance dashboards.
• Maintain internal documentation and operational procedures.

Reporting & Data Analysis:

• Analyze sales trends by product category (engine oils, hydraulic oils, greases, industrial lubricants, etc.).
• Track customer purchasing patterns and identify growth opportunities.
• Provide monthly KPI reports to management.
• Support forecasting activities using CRM and historical sales data.

Process Improvement:

• Identify inefficiencies in order-to-delivery workflows.
• 3–5+ years of experience in administration and/or CRM management.
• Implement automation and digital tools where applicable.
• Ensure compliance with internal policies and documentation standards.
• h2>Qualifications
• Bachelor’s degree in Business Administration, Operations, or related field.
• Experience in distribution, FMCG, automotive, industrial supply, or lubricant industry preferred.
• Strong knowledge of CRM platforms and reporting tools.
• Proficiency in Microsoft Excel and reporting dashboards.
• Strong organizational and multitasking skills.
• Excellent communication and coordination abilities.

Performance Indicators (KPIs)

• CRM data accuracy rate
• Sales pipeline visibility & reporting timeliness
• Order processing turnaround time
• Customer retention rate
• Administrative efficiency metrics

Requirements
Key Competencies:

• Data accuracy & attention to detail
• Process-driven mindset
• Analytical thinking
• Leadership & team supervision
• Customer-focused approach
• Problem-solving ability.

Method of Application
Interested and qualified candidates should send their CV and Cover letter to: careers@bridgehedge.org using the Job Position as the subject of the mail.