Admin / Customer Care Officer Job at Front Track Logistic

Front Track Logistic is a logistic company which provides haulage services to companies of various sizes across multiple industries. We deploy trailers to manufacturing companies from our platform of registered transporters and deliver our clients goods nationwide.

We are recruiting to fill the position below:

Job Position: Admin / Customer Care Officer

Job Location: Lekki Ajah, Lagos
Reports to: Managing Director.

Responsibilities

• Manages all correspondences with shippers.
• Journey management: work with the field managers while on trip and report in real time progress of shipment to shippers. When there are delays, or other issues, follow up with the Administrative Manager for resolution.
• Providing assistance to customers using the organization’s products and services by always communicating courteously with customers by telephone or email.
• Handling customer complaints or any major incidents, such as goods theft and other security issues and issuing refunds or compensation to customers when necessary.
• Creating channels of communication (WhatsApp, email, etc.) for new shippers to have easy access to our services.
• Always keeping accurate records of orders, payments, discussions or correspondence with customers.
• Prepare and send invoices and corresponding waybills
• Prepare Month-End Reports
• Undertake any other duties as assigned by the Admin Manager or the Managing Director.

Salary
N80,000 - N100,000 per month.

Method of Application
Interested and qualified candidates should send their CV to: Fronttracklogistics@gmail.com using the Job Position as the subject of the email.