Customer Support Associate - NYSC Job at V3C Technologies Limited

V3C Technologies Limited DBA Slate.ng is a fast-growing edtech startup that istransforming how schools in Nigeria manage learning and administration. We provide a comprehensive school management platform that helps schools streamline operations and improve learning outcomes.

We are recruiting to fill the position below:

Job Position: Customer Support Associate - NYSC
Job Location: Gwarimpa, Abuja
Employment Type: NYSC (Hybrid)
Industry: EdTech | K–12 Education
Reports To: Head of Customer Support

Role Summary

• As a Customer Support Associate, your primary responsibility will be to ensure our clients; schools, educators, parents, and students, have a seamless and satisfying experience with our platform.
• You’ll serve as the first point of contact for user inquiries, complaints, and feedback, ensuring that issues are resolved swiftly and professionally.

Key Responsibilities

• Respond promptly to client inquiries via email, chat, phone calls, and social media.
• Resolve product or service issues by clarifying complaints, determining the cause, and offering swift solutions.
• Guide clients through using Slate.ng tools and features effectively.
• Collaborate with internal teams (product, tech, sales) to escalate and resolve client issues.
• Maintain detailed records of client interactions, feedback, and resolutions.
• Monitor user satisfaction and follow up on unresolved issues to ensure client retention.
• Support onboarding and training for new clients to help them understand and use the platform.
• Identify common client pain points and relay insights to relevant teams for product or process improvement.
• Proactively check in with key clients to ensure ongoing satisfaction and usage.
• Champion the voice of the customer across the organisation.

Requirements

• Bachelor’s Degree in communications, business, education, or related field.
• At least 1 year of experience in a client-facing or customer support role (experience in tech or education is a plus).
• Strong written and verbal communication skills.
• Problem-solving mindset and ability to work under pressure.
• Empathy, patience, and a genuine desire to help others succeed.
• Proficiency in using G-Suite, Microsoft Suite and Generative AI
• Tech-savvy and willing to learn fast in a dynamic startup environment.
• MUST be resident in Abuja.

Preferred Skills:

• Experience working in a startup or education-focused organisation.
• Familiarity with basic troubleshooting for digital tools.
• Ability to manage multiple tasks and prioritise effectively.
• Fluency in English (knowledge of other local languages is an added advantage).

What We Offer

• N100,000 stipend.
• A chance to make a real impact in Nigeria’s education sector.
• Young, vibrant, and mission-driven team.
• Opportunities for growth and learning.
• Flexible work culture and dynamic startup environment.

Method of Application 
Interested and qualified candidates should send their resume, CV and a brief note about why they’re the perfect fit for this role to: careers@slate.ng using “Customer Support Associate Application” as the subject of the mail.