Customer Care Representative Job at Career Breedge Consultancy Limited

Career Breedge Consultancy Limited - Our client, a reliable real estate development company, is recruiting to fill the position below:

Job Position: Customer Care Representative 

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• Our client is seeking a smart, proactive, and sales-driven Customer CareRepresentative to join their team.
• This role is ideal for someone who understands that customer care goes beyond answering questions but involves building relationships, nurturing leads, and converting inquiries into satisfied clients.
• The successful candidate will be responsible for managing customer interactions, supporting the sales process, maintaining strong client relationships, and ensuring an excellent customer experience from first contact to final transaction.

Key Responsibilities

• Respond promptly and professionally to all customer inquiries via phone, WhatsApp, social media, and walk-in visits.
• Provide accurate information about available properties, pricing, payment plans, and ongoing promotions.
• Follow up consistently with prospective clients to nurture leads and convert them into buyers.
• Maintain strong relationships with existing clients to encourage referrals and repeat business.
• Resolve customer complaints or concerns effectively while maintaining a positive customer experience.
• Work closely with the sales and marketing team to support property sales campaigns.
• Keep accurate records of all customer interactions, inquiries, and sales activities.
• Maintain a professional and friendly brand image in all communications.
• Assist in coordinating property inspections, client meetings, and documentation processes.
• Ensure clients are properly guided through the purchase process from inquiry to closure.
• Attend to and manage walk-in customers and visitors.

Expected Performance Standards
The ideal candidate must demonstrate:

• Strong communication and negotiation skills
• Ability to work independently and in a team environment
• High level of professionalism and integrity
• Goal-oriented mindset with a strong drive for results
• Good knowledge of local real estate market trends
• Strong customer relationship management skills
• Ability to convert inquiries into sales opportunities
• Excellent follow-up discipline with prospects and clients
• Strong problem-solving and conflict-resolution ability
• Ability to work under pressure and meet targets.

Qualification & Experience

• Minimum of OND / HND / BSc in Marketing, Business Administration, Mass Communication, or related field.
• Minimum of 1–2 years of experience in customer service, sales, or client relations (experience in real estate is an advantage).
• Strong interpersonal and persuasive communication skills.
• Proficiency in Microsoft Office and digital communication tools (WhatsApp, email, CRM platforms, etc.).
• Female, for gender balance.

Method of Application 
Interested and qualified persons should send their applications and CV to admin@endlexgroup.com using the Job Position as the subject

Note: Only shortlisted candidates will be contacted.