Head, Retail Operations

Position: Head, Retail Operations

Location: Lagos, Nigeria

Salary: Negotiable


Our Client, a leading healthcare retail chain is seeking to hire a qualified candidate who would be responsible for developing and implementing strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the organization. The Head, Retail Operations reports directly to the CEO/CCO


Purpose of role

  • Work with the CEO and other Departmental Heads to influence the development and communication of company strategy, business priorities and targets
  • Develop and implement strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the organization
  • Translate the strategic goals into retail operational plans in order to provide extraordinary Customer Satisfaction and enhance customer loyalty and drive sales
  • Identify and optimize opportunities for business development which involves creation of long term value from customers, markets and relationships.
  • Perform any other duties as may be assigned to the position


  • Ensure that the retail team complies with all regulatory requirement, branch standards, company policies and procedures; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
  • Spend time in each outlet with the branch teams and customers to understand and identify important business issues in order to develop and implement effective retail strategies
  • Take a lead role in building a strong sales management culture within the retail team; spend time coaching staff, identifying skills and opportunities for development; provide advice and guidance on store management issues when needed
  • Work with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
  • Proactively manage and review the performance and progress of staff, set objectives and targets; work with the Human Resources team to develop individual training plans for the team
  • Recruit, train and develop staff ensuring adherence to company policies and procedures
  • Work with the Procurement department to ensure optimum inventory management
  • Work with the Marketing and Business Development departments to develop and implement planogram and merchandising strategies
  • Ensure that all products are labelled with up-to-date prices in the stores
  • Discharge all duties according to laid down Standard Operating Procedures (SOP’s) to ensure smooth running of the business
  • Perform any other duties as may be assigned to the position

Qualifications & Skills

  • A good degree, an MBA is an added advantage
  • At least 10 years relevant experience in the Retail, FMCG, Pharmaceutical or Banking Industry
  • Membership of a recognized professional body is an added advantage
  • Excellent leadership & influencing skills
  • Excellent organisational and interpersonal skills
  • Good negotiation and analytical skills
  • Excellent written and verbal communication skills
  • Good problem solving and decision making skills
  • Strong time management skills
  • Ability to work well under pressure
  • Ability to adapt to and manage change
  • Ability to build and manage relationships with organizational stakeholders; seeking expert advice on a variety of situations or circumstances

General knowledge of the uses and applications of MS Office suite; Word, PowerPoint, Excel, Outlook etc

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