Hotel Manager

WESTBROOK HOTEL situated beside Imo trade and investment center OFF port-Harcourt express, new Owerri, Owerri Imo State Nigeria. We have exquisite rooms which feature a wide range of amenities and upscale facilities with ultra-modern accommodation to help you rest, recover and refresh.
We are Recruiting for the below Position 
Job Position:  Hotel Manager
Job Location: Owerri

Job Responsibilities

• Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
• Propose and implement effective marketing strategies to maximise room occupancy levels
• Complete all daily administration tasks as required
• Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet required standard
• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required.
• Deliver excellent customer service, at all times, ensuring guests comfort and safety
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the hotel clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
• Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
• Provide reports, as required, for hotel management
• Maintain effective communication with employees and other stake holders
• Complete roasters for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
• Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
• Complete all required health and safety/fire checks on time
• Always adhere to all company policies and procedures and licensing laws
• Carry out instructions given by the management team and head office

Required Qualifications

• Minimum HND in any related field
• Applicants outside Owerri are encouraged to apply

• A minimum of Two years work experience is required for this posts and candidates must have completed their NYSC 

Method of Application:

All applications must be accompanied by a cover letter and must be sent only through email to ada@westbrook.ng on or before 26th October, 2017.

Application Deadline

26th October, 2017.