Hotel Receptionist Job at Carlson Hotel

Carlson Hotel is styled to deliver a blend of vintage couture, within a modern concept. Complimentary amenities include gym and pool access, encapsulating the hotel’s strong commitment to providing wellness and rejuvenation. Guests of the hotel’s suite enjoy 24 hour room service. Carlson Restaurant and bar offers the most traditional African cuisine with a modern twist. Our spa is a sublime space where guests can unwind and enjoy restored wellbeing with a selection of tailor-made treatments by Nandis.

We are recruiting to fill the position below:

Job Position: Hotel Receptionist

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Responsibilties

• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Answer calls and direct calls to appropriate parties
• Relay information to guests, such as hotel rates, services, hours
• Make reservations, confirm reservations, and cancel reservations if needed
• Ensure guests are in appropriate rooms
• Answer all guest questions
• Field guest requests and relay to appropriate parties
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Pick up mail, packages, and documents for guests
• Field guest requests both in-person and by phone
• Tell guests about local services, attractions, and dining options
• Meet with housekeeping staff regularly
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Go over all guest payments and charges during check-in and check-out as needed
• Process credit cards and accept cash
• Tell housekeeping when clients vacate rooms
• Monitor guest’s visitors to the hotel
• Enforce hotel rules and regulations.

Salary
N70,000 monthly.

Method of Application 
Interested and qualified candidates should send their CV to: hotel.manager@carlson-hotel.com using the Job Position as the subject of the mail.

Note: For more enquiries, send a message via whatsapp to: 09086370687.