House Keeping

Voltaire Lifestyle Services Limited, owners of GAIA AFRICA Club and Gaby Lagos in Victoria Island, seeks a Housekeeper for immediate employment.

Position: Housekeeper

Location: Victoria Island

Employment Type: Full Time

Purpose of Role:

The Housekeeping staff is responsible for overseeing the housekeeping department and ensuring the cleanliness, orderliness, and appearance of the entire facility. This role includes managing daily operations, coordinating staff schedules, and maintaining high standards of guest satisfaction. The post-holder will work closely with other departments to ensure seamless operations and guest experiences.

Job Summary

Oversees the work activities of cleaning personnel to ensure clean, orderly and attractive function rooms, offices and Clubhouse environment. The post-holder is responsible for assigning duties, inspecting work and investigating complaints regarding housekeeping service and equipment to ensure corrective and appropriate actions are taken. The ability to demonstrate effective and co-operative teamwork with all colleagues at all levels.

Key Responsibilities:

• Assigns janitorial staff their duties and inspects work to be certain they conform to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective actions.
• Coordinates work activities in the department.
• Coordinates all laundry related activities.
• Inspects dry-cleaning and press work to ensure optimum quality of work; prompt pick/on time delivery of laundered items.
• Conducts orientation training and in-service training to explain policies, work procedures and to demonstrate use and maintenance of equipment.
• Maintains stock inventories to ensure adequate supplies.
• Makes recommendations to improve service and ensure more efficient operations
• Examines building to determine need for repairs or replacement of furniture or equipment and makes recommendations to line manager for further action.
• Issues supplies and cleaning equipment to janitorial staff.
• Guides and directs the whole team to ensure consistency of brand and a high level of performance and service delivery.
• Collaborate with all departments to ensure smooth operations.
• Assist in the development and implementation of operational policies and procedures.
• Ensure all offices, function rooms, public areas, and back-of-house areas are cleaned and maintained to high standards.
• Coordinate with the maintenance team to address any repairs or maintenance issues promptly.
• Ensure compliance with health, safety, and hygiene standards in all housekeeping operations.
• Conduct regular training sessions on safety protocols and proper use of cleaning equipment and chemicals.
• Address any safety hazards or issues immediately to prevent accidents and injuries.
• Maintain accurate records of housekeeping activities, including Clubhouse status, cleaning schedules, and maintenance reports.
• Prepare and submit weekly reports.

Qualifications, Experience, Skills & Competencies:

• First degree in Hotel/Hospitality Management or a related discipline and professional certification relevant to the role.
• Minimum of four (4) years housekeeping management experience.
• Strong leadership and team management skills.
• Excellent organisational, analytical and time-management abilities.
• Exceptional attention to detail and commitment to quality.
• Effective communication and interpersonal skills.
• Excellent active listening skills.
• Ability to stand, walk, and move around for extended periods.
• Willingness to work flexible hours and during event or public holidays.
• Proficiency in the use of housekeeping management software and Microsoft Office Suite.

Key Performance Indicators/OKRs:

• General overall cleanliness of the Clubhouse premises.
• Accuracy and completeness of work schedules.
• Number of complaints regarding housekeeping service
• Compliance to Health, Safety and Environmental policies.
• Minimise number of incidents/issues during assigned duties.