Internal Communications Specialist Job at IpNX Nigeria Limited
ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.
We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position below:
Job Position: Internal Communications Specialist
Job ID: 79
Job Location: Lagos
Department: Corporate Services
Function: Internal Communications, Content Development, Documentation & Distribution
Reporting to: GED, Corporate Services
Travel Frequency: Occasional
Purpose of the Job
- The Internal Communications Specialist is accountable for creating, implementation, maintaining, aligning, updating and distributing internal/employee communications content across the divisions and departments; keeping staff informed and increasing engagement through several channels, such as the ipNX intranet, email bulletins, social media, ipNX career portal and regular newsletters.
- The ICS is also responsible for the management of internal communications content and forums which create excitement, drive engagement, align teams and individuals and shape culture.
Expected Key Results
- Internal Communications Strategy
- Content Management
- Effective Communication Channel Management and Engagement
- Staff Satisfaction and Engagement evaluation and improvement Service Delivery
- Documentation Management
Educational Qualifications
- BA/B.Sc./HND in Mass Communications, Public Relations, Journalism and Marketing or related field (2.1/Upper Credit Minimum)
Functional Skills:
- Strong documentation, presentation, and speaking skills
- Embrace change and have experience in supporting change management process
- Professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing will be an added advantage
- Masters’ degree in the relevant field will be an added advantage
- Understanding of the importance of good media communication for a large organization
- Excellent writing, editing and proofreading skills as well as well as and creating content that inspires consumer debate and discussion to drive engagement
- Enjoy working within a fast-paced, performance-based financial institution or similar professional environment
- Be a self-starter, able to work with general direction and exercise independent judgment
- Proven experience in the development and production of creative and engaging social content
- Good project and time management skills - Ability to work independently and manage one’s time.
- Good interpersonal and relationship-building skills
- A deep understanding of all Social platforms including Facebook, Instagram, Twitter, Snap and YouTube
- Ability managing multiple stakeholders with strong examples of clear and concise communication
- Ability to build successful relationships at all levels
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Have an entrepreneurial spirit
- Ability to demonstrate a mature understanding of key business needs
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
- History of career growth, consistently meeting and exceeding goals and increasing responsibilities
Work Experience:
- At least 3 years communications and content experience, especially internal/corporate/ employee communication, for a large organization
- Cognate experience in writing for a variety of different audiences is also desired. General journalistic or marketing experience is beneficial
- Prior management of complex projects and advising senior managers is an added advantage.
- Extensive experience in using social analytic tools to review reports and insights to action change
- Proven experience and a strong understanding of content strategy
- Writing or blogging experience is desirable
- Experience working on a content-driven or media organisation
- Experience using Customer-centric capabilities and delivery of programmes across multiple business
- Experience working in a complex matrix environment
- Experience in Telecommunications industry will be an added advantage
- Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
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