IT Support Assistant at Mott MacDonald

Mott MacDonald is a global management, engineering and development consultancy adding value for public and private clients on agenda-setting, next-generation projects worldwide. We use our ingenuity to save our customers money and time, reduce risks, increase efficiency, maximise sustainable outcomes and advance best practice.

We are recruiting to fill the position below: 

Job Title: IT Support Assistant

Job Reference: 23136BR
Location: Nigeria
Work Pattern: Full-Time

Job Category

• Management consultancy, International development

Job Profile

• This role supports the provision of a high quality and measurable ICT infrastructure support service whilst delivering the yearly infrastructure improvement programme.
• A key area of responsibility includes ensuring the Disaster Recovery Plan is regularly tested and updated.

Accountabilities and Responsibilities

• Work with ICT Manager to address any issues with GNOS and direct access laptops
• Ensure that the VMWare environment and all operational systems are available during the contracted hours of 8.30 - 17.00, reporting any problems to the ICT Manager and respective support organisations.
• First level support for computer users, printers, software configuration and network troubleshooting
• Responsibility for all systems backups and maintaining appropriate records to show that back-ups are being completed
• Work with external network providers to ensure that the network is performing effectively and changes made in accordance with defined specifications
• Responsible for ensuring that new patches and upgrades to servers, network and PBX hardware is installed correctly and efficiently and within agreed timescales and standards
• Ensure the security of the ICT Communications room is maintained and meets all health & safety requirements
• Work with ICT Manager to plan, deliver and report upon the yearly ICT infrastructure
• Work with the ICT unit to complete regular restores of backup tapes to test the validity of the process
• Work with the Facilities and Procurement Officers and State Administrators to maintain a full and complete Office Inventory and Register of ICT equipment
• Support the ICT Manager to provide technical specifications for all purchase of ICT goods and services ensuring we meet procurement requirements and best value for money
• Keep up to date with emerging technologies and to consider how the introduction of such technologies can help with continuous improvement and cost reduction
• Assist the ICT Manager in implementing technologies which will reduce our carbon footprint and achieve “greener IT”
• Work with external and internal audit to ensure that all recommendations are completed to agreed timescales

Requirements/Qualifications

• Required academic/professional qualifications, training and experience
• Preferably educated to minimum of OND level
• Relevant professional qualification in ICT (Hardware and Software)
• Previous experience in providing ICT support to a programme team is highly desirable
• Verifiable experience or training in managing ITC equipment (Router, Switches, NAS, Access point, Desktops and Laptops) in a domain environment
• Previous experience of working within a multi?national team would be an added advantage