IT Support Desktop Analyst Job at WTS Energy WTS Energy

WTS Energy provides recruitment and manpower services for the global oil and gas and energy industries. We supply engineers and consultants to our clients' projects and operations, and perform employment outsourcing services such as workforce management in oil and gas regions around the world. WTS Energy operates globally with offices in 14 countries and is operational in over 50 countries.

We are recruiting to fill the position below:

Job Position: IT Support Desktop Analyst
Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Purpose Statement

• To maintain and operate computer systems and/or network in the company.

Key Deliverables

• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
• Monitor and evaluate data network infrastructure: Switches, routers, data network devices ,network links, PBX, telephones and implement changes as required to improve performance.
• Advise staff on appropriate procedures for directing their IT-related queries and recommendations
• Configure new workstations, routers, modems and desk phones.
• Deliver IT related assistance upon request
• Interface with 3rd party service providers when required.
• Monitor and evaluate voice network infrastructure: IPPBX, IPPhones, VoIPgateways, E1lines and implement changes as required to improve performance
• Provide periodic reporting of IT Support operations.
• Other duties may include End user education and IT Project implementation.

Minimum Qualification / Experience

• B.Sc in Computer Science / Engineering
• At least 3 years of qualitative experience in technology deployment or support
• ITIL, CCNA, MTA/MCSA/MCSE Certifications would be an added advantage

Knowledge / Skills:

• Must possess good understanding of windows-based applications and their interaction with the underlying operating system environment.
• Must possess good knowledge of windows server operating system and Network Infrastructure, hardware and software troubleshooting skills.
• Must demonstrate a blend of technical skills in desk top operating systems technologies system administration and use of Microsoft Office tools.
• Effective Leadership Skills
• Effective Communication and Reporting Skills.

Personality Traits:

• Quick thinker
• Confidence and Resilience
• Good interpersonal skills
• Analytical skills

Working Relationships:

• IT Manager
• Corporate Services Team
• Other functional departments.

Salary Budget

• N4,400,000 - N6,900,000 Gross Per Annum.