IT Support Engineer Job at Jobmagnet Nigeria Limited

Jobmagnet Nigeria Limited - Our client, a reputable ICT company delivering enterprise-grade software solutions and managed technology services to both national and multinational organizations, is recruiting a highly experienced and innovative candidates to fill the position below:

Job Position: IT Support Engineer

Job Location: Ilupeju, Lagos
Employment Type: Full-time

About the Role

• The ideal candidate will provide technical support to end users, diagnose and resolve IT-related issues, and ensure the smooth operation of hardware, software, and network systems.

Job Summary

• The IT Support Engineer will provide technical assistance to users, maintain IT systems and infrastructure, and ensure prompt resolution of hardware, software, and network issues.

Key Responsibilities

• Provide first-level and second-level technical support to users on hardware, software, and network-related issues.
• Troubleshoot and resolve incidents relating to operating systems, applications, and connectivity.
• Install, configure and maintain computer systems, software, printers, and other IT equipment.
• Monitor system performance and ensure optimal functioning of IT infrastructure.
• Escalate unresolved issues to higher-level support where necessary.
• Maintain accurate documentation of system configurations, support activities and incident resolutions.
• Perform routine system backups and recovery tasks.
• Ensure compliance with IT policies, security standards and best practices.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology or a related field.
• 5 - 7 years of experience in IT Support or Technical Support role.
• Strong knowledge of Windows and Linux operating systems.
• Experience with network setup, configuration and troubleshooting (LAN, WAN, VPN, Routers and Switches).
• Ability to diagnose and resolve hardware and software issues.
• Hands-on experience with service management tools such as Jira, Zendesk or ServiceNow.
• Basic knowledge of Active Directory, Microsoft 365 administration and IT security best practices.
• Strong problem-solving and analytical skills.

Soft Skills: 

• Ability to work under pressure.
• Strong attention to detail.
• Good teamwork and communication skills.

Salary
N350,000 - N550,000 / Month.

Method of Application 
Interested and qualified candidates should send their Cover Letter and CV to: jobmagnetnigltd@gmail.com using "IT Support Engineer" as the subject of the email.